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What'sNew
CDP Arrives!Continuous Data Protection (CDP) has arrived!
You can now protect all of your Computer data as it changes, rather than waiting for a scheduled backup. ...more
CurrentNews
New Software Arrives!Our Brand New software now has a clean easy to use interface.
We have listened to ours users, who said that whilst the software was very powerful, it was not the easiest to use.
The new version not only has lots of new features, including Continuous Data Protection, but also an entirely new user interface.
This interface is more intuitive, less busy and much simpler to use. Non of this comes at the expensive of its feature set, or the price of the service, that remains the same as last year.
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FAQ PageType in your Search Term
How to restore your data?There are several methods to restore your data, from logging on to our secure web portal, to using the installed software already supplied. Read more on how to restore your data here:
Back to TopWhat is "Seed Loading?Backup files to removable hard disk (seed loading)If you have a lot of data (e.g. 300GB) to backup to the backup server, it would take a considerable amount of time to perform the first full backup through the Internet, to get around this you can perform an initial backup, and copy the files to a local external/portable hard drive. Read more here:
Back to TopWhat Should I ask when Deciding on a Online Backup Service Provider?Deciding on who should protect your valuable data, is a very important task. Use our ten questions to help you decide. This can be found here: There is also a complete check list of all the features of our service, which can be found here: Back to TopCan you backup Microsoft SQL?Microsoft SQL Server is a relational database management system (RDBMS) produced by Microsoft. Its primary query language is Transact-SQL. To understand more on how our software can backup these types of files, click here: Back to TopCan you backup Microsoft Exchange?Microsoft Exchange Server is a messaging and collaborative software product developed by Microsoft. Exchange's major features consist of electronic mail, calendaring, contacts and tasks; support for mobile and web-based access to information; and support for data storage. To understand more on how our software can backup these types of files, click here: Back to TopWhat is wrong with tape backups?There are many threats to your data nowadays, from accidental deletion to viruses. To read about these threats please click here: Back to TopWhat are the top threats to my data?Tape backup technology used to be very popular, and still has its' uses. However the features and benefits that online Backup provides far outweigh any benefits of tape. To understand more please click here: Back to TopWhat is Remote or Online Backup?A remote, online, or managed backup service is a service that provides users with an online system for backing up and storing computer files. To understand more on how this works please click here: Back to TopI see lots of "cheap" and even free backup services that are offering to protect my data, why shouldn't I go with them?Many low-end, "cheap," services are designed to backup workstations (not servers) and have limited, if any, support. One hundred percent (100%) of our clients are businesses that rely on their data and can't afford to take chances. Our service is enterprise-level and includes free expert support. We have numerous clients who have tried the "cheap" services, then switch to us after experiencing problems either backing up or restoring their data. Back to TopDo I have to sign a contract?In short, no. We invoice monthly in advance, and only require one month's notice if you wish to cancel the service. It is worth noting that we loose less that 0.001% of our clients. Back to TopWhat factors affect cost?There are only two things that affect the cost of the service to you; the size of the total amount of storage required, and if you require backup to individual email & contact level. Se view our pricing scheme please see here: Back to TopCan I still use my tape system?Yes. Many of our clients continue to run their tape backups, but no longer transport their tapes off site. Redundancy is the key to data security, so you can never have too many backups. Back to TopDoes it work if our company has a firewall?Absolutely. Our specialists will provide you with the required proprietary firewall port information. In most situations, firewall changes are NOT required. Back to TopI have mirrored/RAID hard drives. Won't that protect me from viruses or data loss?No. Mirrored hardware only protects you from a hardware failure. Since 90% of data loss is due to data corruption or user error, mirrored equipment offers no protection. This is because corrupt data gets instantly written to the mirror equipment. The only reliable way to protect your data is by having off site storage to restore your data from. Back to Top
What size online backup account do I need?The easiest way to answer this is to download our software and trial the service for the next 30 days. during this trial you will get emails each time a backup succeeds, including showing you how much storage you are using. During the trial you are limited to a massive 40G, and after the trial, there are no limits! Back to Top
Can I make more than one offsite backup per day?Absolutely, Yes. There is no limit to the data transfers or the number of offsite backups you can make per day. Infact using our new Continuous Data Protection (CDP) the transfers happen all day long. Back to Top
What About my remote workers with their laptops?Our service can be installed on as many PC's as you want, and run from anywhere in the World, all that is needed is a good internet connection. Back to Top
How secure are online backups?Very. You -- and you alone -- have access to your data files because GBData encrypts your data prior to transmission to our offsite backup storage vault. Military-grade encryption technology and a user-defined password (encryption key) ensure that nobody, including employees of GBData, can access your data. Compare this to the total lack of security on most tape, zip and CD/DVD drives. To read more about this please click here: Back to Top
What happens if I lose my encryption key?Unfortunately, encryption keys cannot be recovered. GBData recommends keeping a record of your encryption key offsite in a safe location. Back to Top
What happens if my connection fails during a backup?If a transmission is interrupted in the middle of a backup, the GBData software client will attempt to re-establish a connection and resume the backup from where it was interrupted. Back to Top
What if I turn my computer off and miss a backup?If you occasionally forget to leave your computer on, this is not a problem. The GBData software will simply resume your backup schedule when you power back up your system. Files that have changed since your last backup will be identified and properly archived when it is time for the next scheduled backup. Back to Top
Can I backup more than one computer to my account?Absolutely, Yes, this is one of the major benifits of using our service, as you can protect as many computers as you wish, and pay only for the total storage used. Back to Top
How do I know that an online backup actually occurred?GBData sends you an email progress report at the completion of each backup. This lets you know that your backup was completed. If software experiences any problem with the backup, the log files attached to the progress report email will identify the files that have not been archived or other trouble found. Back to Top
What if I don’t want to continue after the free trial?No problem. At the end of the trial, your data storage limit will automatically be reset to 500M, and you are free to use this for as long as you wish. The only criteria is that you must actually continue to use the service. If you do not, after 60 days the account is automatically deleted. If at any point you wish to upgrade to a paid account with a higher limit, then simply drop us an email and we can arrange this immediately.
I have more than one computer that needs protecting, will this cost more?You are charged for the amount of storage that you use on our servers, and therefore you are free to install the software on as many computers as you wish, under the one user account. As most companies have spare capacity, they often protect a laptop or two, as they are one one the easiest types of computer to damage, get stolen or lost.
What if I am working on a file when the backup runs? Our software utilises a windows function called "Shadow Copy". This functionality allows open files that you are working on to still be copied. What operating systems does your software run on, and the minimum PC spec.?
Operating Systems
Minimum Spec.
Yes it does. Further details can be found here. All direct clients should have been sent a printed copy as well, if you have not yet received yours, please use our contact page which can be found here to let us know, and we will get one in the post right away. Do I need to enter credit card information when downloading the free trial?
Is the Free Trial Software the same as the fully paid for version? The trial software is identical to the paid version, the only difference is that you are restricted to the total amount of data that you can store on our servers during the trial.
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FAQ's
Frequently Asked Questions
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