New software available

As well as increasing our data capacity, we have also been investing in our software. As of today, we now have a new version, which is free to download. This software provides the most comprehensive level of computer data protection yet:

  • Support backup of running virtual machines by taking snapshots by using standard secure copy protocol which supports VMware ESX, VMware ESXi
  • by copying the file directly which supports VMware Server for Windows/Linux
  • Microsoft Hyper-V Server
  • Incremental backups can now be merged at the server end, making a restore much faster.  We have always offered two types of incremental backup, incremental and differential.  Differential will product faster restore, whilst taking slightly more storage space, incremental will produce faster backups, and use less storage space, but restore could take alot longer.  Now you can have the best of both Worlds, by choosing incremental, but then selecting delta merge, offering much faster restores as well as fast backups. 

Increased Speed, again!

Hi All
Just a quick note to say that yet again, we have increased the our incoming capacity. This means that both computer backups and data restores will be even faster. However, it is the restore area where we have listened to our customers and really increased the speed available. This means that now when you need to restore larger files, they will be available 500% faster than previously. Who said you don’t get something for nothing!

Backing up email

Well it seems that Google is working on restoring the emails that it lost over the weekend.
My advice would be to keep a local copy of all emails by using an imapi setup, and then backing this data up with a business class online backup service, like ours!

Free Online Backup

Free Online Backup

Get your attention?

You never get something for nothing, right?  Wrong!

Here at GBData we offer every potential client a free 30 day trail account, during which you can backup up to 80G of data.  This trial uses the full working software, and is not cut back in any way.  The trial is absolutely free all we ask is your name and email address, not to much to ask, is it?!  To try it all you need to go is go here and enter these details, after which you will be redirected to the download page, and from here you can download the correct software for your operating system.  Install it with our famous no hassle 3 minute install, and you can then sit back, content that your business data is being protected by the professionals.

If at the end of the free trial you do not wish to continue on to a paid scheme, then that is fine, your data limit will be automatically reduced to 500M, and you may continue to use this service free of charge, for ever.  We mean this, we will never charge you for this service, it is free to use, to continue to protect your essential data, and this includes free software updates too!.  How and why do we offer this free online or remote backup software?   We believe in putting something back into the business community, and this is part of this.

Backup to Hard Drive

With the constant fall of prices of external hard drives, more and more companies are using these inexpensive units as their preferred method of backing up their business data.  To go with these units you will need some form of backup software, and if you wish to backup multiple computers, either several licences, or software that can backup your PC’s over your network.

Good business disaster planning should include the eventuality of not being able to gain access to your business, and this is an issue for this method of backup.  Also should the hard drive fail, you have lost all of your backups, and all hard drives fail, mobile units often sooner because they are treated with less respect.

Another major problem with this method of backup is that rarely is the data encrypted or access protected, like it would be when stored on the native PC, with even basic user verification/password.  This breaks the rules of the data protection act, and recently the authority’s have been coming down much harder on businesses that are breaking the rules.

However, are you happy to trust all of your business data to a unit costing say £60?  What would be the cost of replacing the data?

GBData online backup or Remote Backup software will take al of these issues away.  By installing the software on all of the PC’s requiring backup, or simply installing it on one PC and mapping the other computers through the network, all of your cmputers will be protected.

Our famous five minute install will leave you covered, and our 80G/30 day trial lets your try the service free from worries or commitments.

OpenDNS launches FamilyShield

FamilyShield

FamilyShield

We at GBData have long been supporters of OpenDNS, however they have just launched a new free service aimed at protecting families from the darker side of the internet.  This service, called FamilyShield redirects all DNS queries to their own servers to decide if the site is listed and if so, should it be blocked.  The sites are voted for via its own users, including additions and therefore whilst not foolproof, is a great way for the community to take an active role in the selection of which content is apppropriote for their needs, on a case by case basis, as well as deciding if the proposed categories are in fact correct.

For families it is great, because most broadband connections are now made by router, by making a change here you can easily protect every PC in the home.  It is not foolproof, and advanced users can sign up for the normal OpenDNS service to take greater control.

We whole heartedly support the launch of this free service, and recommend all families to change to this service now.

Laptop Theft – An Insider’s Guide To Not Becoming Another Statistic

When laptops were first available, they were treated with great care and attention. To be given a laptop by your company marked you out as someone special.

Today, the laptop is commonplace. They are no longer the possession of high powered business executives or IT developers. Everyone from geeks to the occasional home user is moving away from desktop computers to the laptop.

There are many reasons for this. Price, processor power, increased battery life, footprint on the desk and the move to an increasingly mobile lifestyle, are just some of them. The laptop has now become so common that it’s “just another device” to many people. As a result, people have become careless. This is evidenced in the fact that almost every week there is another story of a lost or stolen laptop making the headlines. Often these stories only appear because the person or their job is considered “high profile”. Military chiefs, intelligence officers and even developers with personal credit card information have all been “named and shamed” yet the procession of losses goes on.

Some of the cases are down to acts of simple theft. Putting a bag containing a laptop on the ground while buying a railway ticket or leaving the laptop in the boot of a car is two of the common excuses. Having it stolen while in a pub or restaurant, leaving it on a train, plane, in a taxi are also very high up there on the agenda. It seems that the laptop has succeeded the umbrella in terms of the object of property people misplace the most.

So how bad is it? Recent figures from UK police forces show that over 34,000 laptops are reported stolen each year. This is almost 100 per day and only deals with those that are actually reported to the police.

What does it cost? That’s a question with no definitive answer. You can insure a laptop for around 7.5% of its value so a £1000 laptop would cost you just £75. Most insurers will look at the model and need a copy of any invoice. If you later add software to the laptop you will need to provide additional information to your insurer and, depending on the cost of the software pay an additional premium.

What about my data? Good question. What’s your data worth to you? When did you last back it up? Basic insurance policies as described above WILL NOT include restitution of data. These are generally part of a separate insurance policy for your business. A quick call to your insurance broker will establish what these premiums are but generally expect to pay around £100 for data restitution costs of up to £5000. This is only for restoring your data eg the cost of re-keying data or recovering a corrupted hard disk. It does not compensate you for unique data that you might have lost such as software under development or notes about customers. Many insurance companies will simply point out that you should have backed that data up.

A recurring theme in the recent stories, such as the US-based MCI employee whose laptop contained the personal details of 16,500 employees, is that identity theft is the key goal of laptop thieves. This is more likely to be a secondary gain to the thief rather than a major target and no police force or insurance agent would offer any figures to cover professional targeting of laptops for this purpose.

The same can be said of the number of senior executives whose laptops get stolen. Generally, they are seen as highly attractive items as they are top of the range technology. While there is an increasing market in Intellectual Property, there are no statistics kept as to whether such information is actually traded and for what sort of money. It is more likely that such information will be stolen by hackers.

Protecting against laptop and data theft would appear to be relatively easy but, in a business sense, is rarely so. Some basic steps for employees to follow in order to protect laptops include:

  1. Leave the laptop unattended in a public place.
  2. Leave a laptop on a desktop at lunch, while in a meeting or overnight.
  3. put a laptop in hold baggage.
  4. In a restaurant or bar, always ensure that the bag containing the laptop cannot be snatched. Put the shoulder strap under your chair leg.
  5. You need to visit the bathroom, take your bag with you unless you are with a trusted colleague who you have asked to “mind” your laptop.
  6. Bags might look like the ideal place to keep you laptop but they stand out a mile. Try and keep the laptop in a less obvious bag such as a briefcase.
  7. In a hotel, store the laptop in the room safe, even when just going for breakfast, dinner or to use the gym. If the room doesn’t have a safe, take it to the front desk and have the hotel store it for you.
  8. Leave the laptop or the bag containing the laptop on show in the car, even if you are in the car with it. Many a bag has been snatched through a car window while stopped in traffic.
  9. You need to leave the laptop in the car, conceal it in the boot.
  10. Leave it in the boot for long periods and never leave it overnight.

These might all seem like commonsense items but for every single entry in this list you will find people who have lost their computers by not taking precautions.

What about data? Protection of corporate data is critical today. You could argue that employees should not have sensitive information on their laptop when out of the office. While this would be nice, the reality is that the laptop is a working environment. This means that the person carrying the laptop needs that data in order to do some form of work.

So what can you do?

  1. Strong but memorable passwords. – Too many people write down passwords because the password policy is unworkable. You could dispense with conventional passwords and use Pointsec PicturePIN which consists of a series of pictures so that the user simply points out the pictures corresponding to “his” story. Not only is this system just as secure as traditional passwords, but it’s easier to remember with no chance that you’ll be tempted to write your “password” down.
  2. The data on the disk. – This will ensure that even if the disk can be accessed, the data is secure. Make sure the encryption is seamless and quick, and managed centrally, so that the user cannot circumvent it.
  3. Users about the risks of carrying too much data and do regular audits to ensure that non essential data is deleted. – It’s too easy to just “leave” data on the computer after it is no longer needed. An audit policy design as part of a risk assessment process will reduce the impact of data loss and ensure you know exactly “what” has been lost.
  4. A backup mechanism that makes it easy for users to take copies of data daily while traveling. – GBData online backup software can be installed, and runs automatically, all that is needed is an internet connection, common place nowadays.
  5. A Laptop Protection Policy. – This is a document that outlines the responsibility of the user and how they should treat their laptop and data. It is no less important than any other corporate email or data policy and, as such, should be part of the employees contract of employment.

What you can do, however, is make it harder for thieves to get hold of devices through the simple security steps outlined above. By encrypting data and good use of passwords, you can also ensure that the only value to the thief is from the sale of the laptop and not your data.

The ultimate protection is the installation of GBData backup software, so that should the worst happen, you can be confident htat all your data is safe.

Have you tested your backup solution?

It sounds obvious, but over 85% of businesses have not tested their backup solution by restoring and checking their backed up data, in the last 6 months.  There can be all sorts of reasons, from a new folder or data structure not being added to the list to be backed up, to administrator passwords being changed, and the backup software not also being updated.  These are common mistakes we see every day, but are not obvious unless you actually run a check by trying to restore the data, and checking it is complete and verified.

  • It is a fact that backup tapes fail when restoring, and if the media is over a year old, well!  If you have to use a backup tape, please do follow the guidelines listed here:  Gartner and Storage Magazine reported that 34% of companies, who backup their data to tape, never test their backups. They went on to say that 77% of those companies, who did test their backups, found backup failures.  If these figures transfer across then 77% of users that do check their data also get failures, but accept them?!!!
  • It is also a fact that DVD’s and CD’s that you burn yourself, have a much shorter life than you might believe.  If you have to use this media, do not use CD-RW or DVD-RW, use one only CD-R and DVD-R, it is proven that the re-writeable disks have a significantly shorter life.
  • It is a fact that if you simply copy your company data to an external hard drive, you are most probably breaking the data protection act!
  • 7 out of 10 firms that experience a significant data loss that cannot be restored, go out of business within a year.

In fact most forms of backup away from GBData, have very serious down sides.  GBData remote backup software on the other hand, is able to offer a Hybrid/combined on-site/off site solution that takes this problem away.  It checks your data both as it is transferred to our servers, and again every week on our servers.  However, do please try a restore on a regular basis, because of the problems listed at the start of this article, new folders, passwords etc can cause problems.

If you really believe that your backups are sound, would you be comforable erasing everything on your hard drive right now, and restoring it from backups?

SMBs are getting serious about data protection

According to a recent Symantec Corp. (NASDAQ: SYMC)-sponsored survey, SMB customers are “getting more serious about their information protection” and therefore, channel partners need to be ready for the “huge opportunities” that will present themselves in this space, said one Symantec executive.

Monica Girolami, a senior product marketing manager at Symantec, said one of the key findings from the 2010 Information Protection Survey was that “SMBs are really getting serious now about their information protection. This is exciting for us because this shows that the awareness that we’ve in addition to other vendors and partners, have been trying to drive, is finally starting to pay off. But we still have a ways to go.”

When asked to rank their top five business risks, survey participants rated data loss and cyber-attacks as their top one and two respective risks, followed by traditional criminal activity, natural disasters and terrorism.

In addition, Girolami said survey respondents noted that their top IT improvement areas were solutions involving backup and recovery, disaster recovery and security. Likely due in large part to the consumerization of IT and more workers now bringing their own devices into the workplace, security and policies around them are becoming more important, Girolami said.

“People are sharing information more freely now, whether that’s through things like laptops or PDAs,” Girolami explained. “It becomes more of a question of ‘Where does the critical information reside and what can be done to protect it?’ While all organizations face these same types of challenges, SMBs don’t have the dollars to put towards these (efforts), or the necessary education in the areas they’re challenged in.”

While 31 per cent of survey participants said they back up their data on a daily basis, 47 per cent said they don’t. When asked why they don’t back up their data, 39 per cent of businesses said it “never occurred to (them) to do so.”

For the channel, this becomes an opportunity to get out and talk to both new and existing customers, Girolami said. Partners should help their customers better understand the importance of having Internet security guidelines and policies and make sure that customers are aware of the latest security risks and threats. Partners can also help customers with disaster recovery plans and testing them to make sure everything’s in working order.

“Partners should ask their customers questions like, ‘What are you doing today to ensure you can recover your systems in the event of a disaster?’” Girolami advises. “Partners can then start looking at disaster recovery plans with their customers to provide them with more of a value-add.”

On the technology side, customers should implement a data loss prevention (DLP) solution, in addition to having backup and recovery protection to better secure critical business information from cyber-attack, human error or natural disasters, she added.

Channel partners can offer their customers Symantec’s Protection Suite Advanced Business Edition, which Girolami said is an all-in-one, comprehensive security solution suite which includes capabilities such as endpoint security, messaging security and backup and recovery protection.

“Partners can now have an overall discussion around information protection and bring a comprehensive solution to the table instead of just talking about point products,” Girolami said.

You can read the full article here:

Hybrid Online Backup


As a small to medium sized business (SMB) grows and its technology investment evolves one of the biggest challenges for that business is how to protect its growing IT infrastructure. While there is a wide array of options available, Hybrid Backup for the SMB is a solution that allows for a simple installation and allows the SMB to get back to focusing on the business while at the same time knowing that its data is safe, secure and available.

The SMB is a unique segment of the market for data protection and one that has been traditionally under-served. The SMB typically does not have a dedicated IT staff or if it does it is a very small one, often one person, wearing many hats. They often have a very close relationship with an IT consultant or reseller that is intimately involved in the technology decisions in the business. They have limited access to an off-site storage facility in the case of a disaster yet are often the most at risk if a disaster does occur. Another factor unique to the SMB market is that most, especially those started in the last five to six years, are almost 100% dependent on technology to operate. In many cases – unlike older businesses – there simply is no manual workaround to conduct business. The
technology must stay up and running, and downtime literally stops the business. As a result recovery of even a few hours or worse waiting a day for a new server to be brought in can be very costly. Ironically SMBs may be more time sensitive to recovery than even the largest enterprise data centre, and the costs incurred by not being able to do business are felt more directly because of its smaller size. Finally, the SMB must focus on the business, not on technology, so the solutions selected must be simple, reliable and cost effective.
Traditional On-Premise Backup
Traditional on-site backup solutions are lacking when trying to address the above challenges and requirements. Either these solutions for the SMB are typically enhanced consumer user backup applications or they are scaled down enterprise backup applications. In the first case, the backup application provides only  limited functionality and does not typically provide protection for applications that might be in use at the time of the backup. In the second case, scaled down enterprise applications are too complicated and require too much attention to be appropriate in the “business first” mentality of the SMB. In both cases, the on- premise applications do not address the need to move the SMB’s data to a secure offsite facility so it can be protected if a disaster occurs. Disk backup, for example, is a very common backup method for the SMB. Many SMB’s entire data set can fit on one or a few hard drives.

The challenge with disk backup is removing the data from the facility; as a result, the backup is often left in the building sitting right next to the server. Not only is this data not secure from a disaster, it often does not provide much capability for a historical type of
recovery. For example: it’s tax time, you need to look at a spreadsheet or database as it appeared last year, and for some reason that version of the file is no longer available on your active hard disk. With many disk-to-disk-only solutions, your ability to go back more than a few weeks in time to recover data is limited. On-premise solutions often use agents, small software applications that send data to the backup server or device. These agents can be expensive and can cause stability issues with some servers. They can cause problems in any size business. The agile and often fast growing nature of an SMB means that servers are added or can change very quickly, and having to install and test agents for compatibility is something with which the business would rather not deal. Additionally a company has to be careful that it does not break the rules of the  data protection action by copying data to another media, that is then accessible without a password.

Off-Site Backup (Remote or online backup)
This style of backup encrypts your data, and compresses it before sending it to secure servers via the internet. Online backup was developed to address many of the issues that on-premise backup faces. This service has a high degree of safety built into it, by securely storing your data at a remote location. It is important to note that most online backup solutions that offer an SMB option are exactly that: an option. Most online backup solutions started with the home user or consumer as their primary customer and for the smallest of SMBs, the one-man show, this was initially fine. As the business grows, the SMB needs more. And while some of these consumer offerings have added a “pro” or business option, they for the most part have merely amounted to more storage space. When a server needs to be completely recovered, ALL of its data either needs to be slowly restored across the Internet, which could take days, or your data can be downloded to a DVD or mobile hard drive and couriered to you. When a server fails and the business grinds to a halt is when you need recovery to be simple and fast. It is not the time for having to go through special steps or procedures, or worse, waiting for the UPS delivery person so you can bring your business back online.
Hybrid Backup for SMB’s
This is a combination of the two previous methods, combining the best of both.  With this method your data is still encrypted and compressed, but as well as being transmitted to secure off site storage, a local copy is also created, normally on an external hard drive.  Because the data has been encrypted, the rules of the data protection act or followed. GBData software allows you to operate in Hybrid mode, by simply adding an external hard drive, and making a small change in the software configuration. In most cases when disaster strikes, what needs to be restored is the most recent copy of data and typically all or the large majority of that data needs to be restored. Restores that are months or even years old are not typically the result of a server rebuild need, they are in response to a specific request – an accidentally deleted file or audit for example, and as such are typically small in size nor do they have the time pressures associated with a server failure. As a result retrieving these from the GBData servers is more than fast enough. Using this method you get the security of your data being stored in a hardened off site location built for the job, as well as a local copy, that should the internet fail, will still allow you to retrieve your data. SMBs are focused on their business, and while many leverage and are dependent on technology they don’t have the time or desire to be technology experts. For them technology is a tool; they do not want it to become a hobby. As a result, many small businesses outsource their IT services or at least rely heavily on an IT reseller to help with supporting their technology investments. Interestingly, many small backup applications and almost all online backup applications exclude these valuable assets from the process. GBData Hybrid Backup for the SMB addresses the shortcomings in both on-premise backups as well as online backups. It provides a simple, fast, cost effective way to protect data locally while leveraging the off-site backup for long-term storage. It allows SMBs to focus on growing the business as opposed to growing their IT staff.